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Service Delivery Officer Healthcare

Are you going the extra mile for your customer?
At our Healthcare department in Heijen, Noord-Limburg, a vacancy for Service Delivery Officer opened up. It’s a fulltime position in our international oriented warehouse.


As a Service Delivery Officer you are the point of contact for your customer regarding service, transport and delivery. In this role it is key to build a relationship with the customer. Both the customer and Arvato are in a partnership together, good quality customer service is contributing to this. You support and challenge the account managers and operational departments within Arvato in order to give your customer the highest level of service. It is up to you to detect and escalate the gap between the service level agreement with the client, and the actual execution. Gaps between these two will come to your attention true phone, mail and face-to-face contact with your internal and external stakeholder’s; Client, Customer, Transport, Account management and Operational departments. Since service and quality is our most important goal, your role is crucial in achieving this and being successful. You will be working for our Healthcare business unit. It's services are characterized by strict product security standards, as well as special requirements for internal communication and communication with the client.


Are you the service minded communicator we are looking for to become our new colleague?
To be successful as a service delivery officer we think you should get your energy from being in contact with different stakeholders and mediate between all their different interests. You are someone who is always investing in the relationships with all parties involved and who has an internal drive to work service minded and result oriented. You are monitoring different KPI’s, SLA’s and analyze, report and if necessary escalate any kind of shortcomings in the current processes. Therefore you should be able to work under pressure, be assertive, take initiative and analyze data.
Skills we are looking for in your resume:

  • A relevant education at MBO/HBO Level;
  • Experience in customer service;
  • Knowledge and experience within logistics;
  • Excellent verbal and written skills in English and preferably Dutch.


What does working at Arvato mean for you?
We are growing and we believe it is important that our employees also (continue to) grow. 
In the position of Service Delivery Officer you develop your people management skills and get to know all facets of our warehouse processes. 

We have a non-contributory pension, which means we pay your pension so your net salary is higher then at other companies. In addition we offer:

  • Market conform salary;
  • 8% holiday payment;
  • A bonus based on performance and organization results;
  • 25 vacation days, possibility to build up to 28 vacation days;
  • Up to 40% discount on your fitness subscription;
  • Telephone and laptop;
  • ANW Insurance and WIA Hiaat insurance, fully paid for by Arvato.


About Arvato Supply Chain Solutions.
Arvato Supply Chain Solutions is internationally the leading provider of order-to-cash solutions for end customer-oriented industries. Working across 85 locations in over 20 countries, we develop innovative, tailored solutions for our customers. Our global vision is to become the international supply chain management company with the strongest customer focus and best IT know-how.

In the Netherlands we serve our customers from four locations: Gennep (Heijen), Venlo, Venray and Schiphol-Rijk. Our more than 1000 employees are dedicated to offer flexible  and quality-oriented  logistic solutions to our customers. In collaboration with the customer we determine a logistics process that meets their needs. We invest in innovative solutions such as optimizing automation and digitization but also in our employees.
Are you the Service Delivery Officer to take this challenge?
Then apply by the “Apply now” button and upload your resume and cover letter. Our recruitment department will contact you about the further process. 

Do you not fully meet the job requirements and are you curious about what it is like to work at Arvato? Feel free to contact us. We answer all your questions and are happy to think about any options.

Contact details:
Justin Brummans, Corporate Recruiter
T: +31 (0) 6 3447 8036

Bedrijf: Arvato Benelux B.V. – Supply Chain Solutions

Land: Nederland

Provincie: Limburg

Plaats: Heijen 

Postcode: 6598 MH

Job ID: 168281

168281Arvato Benelux B.V. – Supply Chain Solutions 


Datum:  15-okt-2021

Heijen, LI, NL, 6598 MH

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