Junior Service Delivery Officer - Heijen




Are you going the extra mile for your customer?

As Junior Service Delivery Officer, you are the point of contact for your customer and customer service in regards to service and on time delivery of our carriers. In this role it is key to communicate in a very thorough way with customer service with the help of TEC (tracking & tracing system) and SAP. Both the customer and Arvato are in a partnership together, good quality customer service, clear communication, exception management is contributing to this. Further you answer to tickets in our CRM system that are in the scope of your responsibility. Since service and quality is our most important goal, your role is crucial in achieving this and crucial in being successful. 


Are you the service minded communicator we are looking for to become our new colleague?

To be successful as a Junior Service Delivery Officer you get your energy from being in contact with different stakeholders and see the challenge in your role to contribute to improve customer satisfaction. You are someone who is always investing in the relationships with all parties involved and who has an internal drive to work service minded and result oriented. You are monitoring carriers, analyze, report and if necessary escalate any kind of shortcomings in the current processes to the Senior Service Delivery officer or Supervisor. You should be able to work under pressure, be assertive, take initiative and analyze data.


Skills we are looking for in your resume
•    A relevant education at MBO Level;
•    Experience in customer service;
•    Knowledge and experience within logistics;
•    Excellent verbal and written skills in English and preferably Dutch.


What does working at Arvato mean for you?


We are growing and we believe it is important that our employees also (continue to) grow. In this position, you get to know all facets of the process and you develop your stakeholder management skills. At Arvato, there are enough opportunities do develop your personal growth.


In addition to a competitive salary and travel allowance, we also offer you:
•    8% holiday payment;
•    25 vacation days, possibility to build up to 28 vacation days;
•    Overtime will be compensated in time;
•    Up to 40% discount on your fitness subscription!;
•    Telephone and laptop;
•    non-contributory pension (we pay your pension);
•    Collective health insurance (without obligation)
•    ANW Insurance, fully paid for by Arvato Benelux
•    WIA Hiaat insurance, fully paid for by Arvato Benelux


Arvato Supply Chain Solutions is specialized in logistics solutions. In collaboration with the customer, we determine a logistics process that is most effective that meets their needs. For example, we invest in innovative solutions such as optimizing automation and digitization, but also in our employees. Do you want to know more about us? Click Here!


Do you recognize yourself completely in this vacancy? Then apply quickly!


Do you not fully meet the job requirements and are you curious about what it is like to work at Arvato?


Feel free to contact us! We answer all your questions and are happy to think about any options.


Contact details:
Laurence van Teeseling
T: +31 (0) 6 270 730 06
E: recruitment@arvato.com


Company: Arvato Distribution GmbH - Healthcare Germany 

Country: Netherlands 

State/Region: Limburg 

City: Heijen 

Postal Code: 6598 MH 

Job ID: 51662


Job Segment: Logistics, ERP, Supply, SAP, Consulting, Operations, Technology, Service