Customer Service Officer

We are growing, we are innovating, we are solving the challenges of our customers around the world every day! How do we do it? With our special mentality: We’re on it. Arvato Supply Chain Solutions offers you one of the most dynamic work environments you can imagine. With a digital, entrepreneurial and agile approach, we make our vision a reality: We want to be the most client-oriented international supply-chain company with the strongest focus on people and technology.

To support our continuous growth we are looking for a Customer Service Officer.  Are you on it? 

What do you get?

• €2.200 - €2.990 gross p/m (depending on knowledge and experience)
• Non-contributory pension
• Time-for-time arrangement
• ANW and WIA gap insurance (fully paid by Arvato)
• 40-hour work week
• 25 vacation days (possibility to extend to 28 days vacation)
• Laptop and telephone

What do you bring?

• Vocational level with at least 1 year of work experience / Bachelor degree starter
• Knowledge of Excel
• Customer-oriented, good at analyzing and reporting, ability to communicate clearly internally and externally
• Excellent command of English, and preferably also Dutch
• You are a real teamplayer

What will you do? 
As a Customer Service Officer at Arvato Supply Chain Solutions, you are responsible for the proper handling of outgoing orders for a fixed number of customers. You ensure that these orders are delivered according to plan(ning) and that customers are satisfied with the service.

System management is an important part of your job: you keep an eye on the status of the outgoing orders. You do this so-called "Transport Exception Handling" process at the end of the day, so you don't have to check all orders for problems or delays. You analyze the data in the systems extensively, keeping in mind the established KPIs, expectations and planning.
It is also important that you reconcile incoming and outgoing orders. You continuously monitor whether all orders go through correctly and help supervise the supply of products. You do this on the basis of agreements made with the customer; you check in the system and on the shop floor whether these are properly followed. At the same time you support colleagues, for example from Account Management. You do this mainly in the area of project management. If you see that incoming and outgoing orders do not match properly, you take action and know how to find the right colleagues to solve this. Think of colleagues from the warehouse and the Account Managers. Meanwhile, you adjust the logistics planning (you draw this up weekly) and inform the drivers and the customer.

Your team differs per location. However, you will always work together with colleagues on improvement projects, such as how to collect data more efficiently. You will also participate in (internal) IT projects and IT-topics on logistics issues.

Who are we?
We are THE supply chain employer you want to work for if you like fast-paced dynamics within a company. Our belief is that the company mindset should align with your personal mindset. Let’s see if we are a match. Do you dare to take initiative and do you see opportunities? Are you willing to commit & deliver to take responsibility for your job?  Do you have the constant ambition to go that extra mile for your customers and colleagues? And are you a great team player as we act as a one team, one company? Then we are the company for you! 

We’re on it! Are you on it? 

Arvato Netherlands is located in Heijen (headquarters), Venlo, Venray and Schiphol-Rijk. Over 1.000 employees serve our customers in the Tech, Healthcare and Consumer Products industries with tailormade solutions. By combining deep industry expertise with the right technologies, we develop innovative supply chain management and e-commerce solutions for our customers.

Contact details
E: recruitment@arvato-scs.com

Company: Arvato Benelux B.V. – Supply Chain Solutions 

Country: Netherlands 

Job ID: 258074

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