Customer Service Advisor

Customer Service Advisor - Glasgow City Centre

Start Date: 17th May 2021 (immediate interviews available)


We are currently recruiting for experienced Customer Service Advisors to join our growing team of dedicated people.


We would like to speak to you if:

  • You can be described as a good negotiator, empathetic, tactful and resilient
  • You have experience dealing with people on the phone
  • You are competent with MS Office packages and the ability to switch between IT systems


Arvato Financial Solutions is growing rapidly and we are looking for hardworking and self-motivated individuals to join our busy Contact Centre team in Glasgow City Centre.  As a Customer Service Advisor, you should be able to demonstrate good negotiation and objection handling skills, empathy, assertiveness, tact, resilience and have the ability to relate to people from a variety of different backgrounds.


You will be provided with 6 weeks training in which you will be office based to ensure your success in this role.


 You will be rewarded with:

  • A starting salary of  up to £19,032
  • Career development opportunities
  • A competitive monthly bonus
  • 33 days paid annual leave
  • Long Service Rewards
  • Life Insurance (4X annual salary)
  • Employee Assistance Programme
  • Flexible working patterns
  • Company Pension
  • Access to an extensive learning catalogue of over 10,000 courses related to personal and/or professional development
  • Perks Benefits Portal which provides access to fantastic discounts at a host of retailers.


The role:

You will speak to our customers and help them to achieve the best outcome by using your listening skills to establish their financial circumstances and negotiate repayment plans that are both sustainable and affordable.


We have full time permanent positions available (40 hours per week), working hours are 9am – 6pm Monday to Friday. 


Experience within collections, credit management or customer services is required. Full training will be provided on joining. 


What you will require:

  • Clear CRB/DBS check and a satisfactory Credit Check
  • Full and satisfactory references
  • Confident with the ability to work well under pressure and excellent communications skills


Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We combine our expertise in business process outsourcing (BPO), financial solutions, customer relationship management, supply chain management, and public sector and citizen services to deliver innovative, individual solutions that help our clients to achieve their objectives. In the UK and Ireland, we employ over 4,000 people across more than ten locations. Internationally, arvato employs more than 66,400 people in over 270 subsidiaries across almost 40 countries worldwide. Our parent group Bertelsmann is the world’s most international media company with revenues of €16.4bn.


Company: Arvato Financial Solutions Limited 

Country: United Kingdom 

State/Region: Glasgow Area 

City: Glasgow 

Postal Code: G 

Job ID: 141841

Date:  21-Apr-2021

Glasgow, GLG, GB, G

Job Segment: BPO, Supply, Supply Chain Manager, Relationship Manager, Customer Service, Operations