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Data Analyst

 

Data Analyst - Dialler and Workforce Planning Assistant

Hybrid working plan - minimum 2 days in the office in George Square, Glasgow

Starting salary, £19-20K, rising to £21-22K upon completion of training.

Hours of work, Monday to Saturday shifts between 7am and 8pm, 37.5 hours per week.

 

Do you want to work with us?

At Arvato Financial Solutions we feel especially committed to those employees who stand out for showing a greater passion for their work, an attitude of improvement and effort in the face of adversity. Employees are trained and support and grow with us with real career opportunities.

Working as part of a small team, you will be responsible for managing dialler campaigns and workforce planning for both call centre staff and staff out on district. You must ensure that all operations run as efficiently and effectively as possible analysing performance day by day, ensuring where applicable, we remain OFCOM compliant.

 

 

Responsibilities for the role include:

  • Loading calling campaigns.
  • Dialling campaign management
  • Analysis of dialling performance
  • Carry out Dialler and phone line testing
  • Scheduling efficient runs for agents out on district
  • Manage queries relating to workforce planning from Agents and management
  • Complete reporting on performance.
  • Liaise with management to drive performance

 

As the systems we use to achieve the above are industry specific we will provide full on the job training, as well as training from our in house learning and development team. The perfect candidate would be someone with a willingness to learn, who can be flexible whilst working in a small team and has an interest in entry level data analysis.

 

Preferred skills/understanding:

  • Competent in MS Office packages
  • Call centre experience for both outbound and inbound work.
  • Knowledge of OFCOM compliance regulations.

 

 

Due to the nature of our business, we will require a clear DBS/CRB, financial check and full and satisfactory references.

 

If you feel you have the skills we need and want to be part of our growing business, we would love to receive your CV.

 

 

Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.


We combine our expertise in business process outsourcing (BPO), financial solutions, customer relationship management, supply chain management, and public sector and citizen services to deliver innovative, individual solutions that help our clients to achieve their objectives. In the UK and Ireland, we employ over 4,000 people across more than ten locations. Internationally, arvato employs more than 66,400 people in over 270 subsidiaries across almost 40 countries worldwide. Our parent group Bertelsmann is the world’s most international media company with revenues of €16.4bn.

 

Company: Arvato Financial Solutions Limited 

Country: United Kingdom 

State/Region: Glasgow Area 

City: Glagow 

Postal Code: G2 

Job ID: 174761

Date:  16-Nov-2021
Location: 

Glagow, GLG, GB, G2


Job Segment: Database, Data Analyst, Supply, BPO, Supply Chain Manager, Technology, Data, Operations

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