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Field Agent - Ilford - £23,162 to £30,000 OTE

Field based Collections Agent - Ilford

£23,162  (incuding £4,200 car allowance) to £30,000 OTE



Job Purpose:

The Field Based Collections Agent is responsible for visiting residential and commercial customers within a regional area for the purpose of debt resolution, collecting payments, securing payment arrangements, making contact visits and various other field based calls.



Primary Accountabilities and Deliverable/ Skills, Knowledge & Expertise:

  • Visits to customers’ properties on a daily/weekly basis to the guidelines agreed with clients
  • Discuss accounts with customers who have fallen into arrears in their payments to our clients and negotiate repayment solutions
  • Ensure all visits are completed accurately
  • Submit all customer payments into the office in accordance with Company Procedure
  • Complete and return all warrant paperwork into office in accordance with Company procedure where appropriate
  • Achieve targets set by Field Manager and comply with quality guidelines
  • The ability to negotiate, handle objections and remain calm under pressure
  • To be able to demonstrate effective planning, time management and organisational skills
  • The capability to manage your own performance and support others
  • To consistently identify the best solution to problems quick and accurately


Working Relationships & Interfaces/Relevant Qualifications:

  • Driving Licence and own vehicle
  • Excellent Organisational skills
  • Knowledge of MS Office


Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We combine our expertise in business process outsourcing (BPO), financial solutions, customer relationship management, supply chain management, and public sector and citizen services to deliver innovative, individual solutions that help our clients to achieve their objectives. In the UK and Ireland, we employ over 4,000 people across more than ten locations. Internationally, arvato employs more than 66,400 people in over 270 subsidiaries across almost 40 countries worldwide. Our parent group Bertelsmann is the world’s most international media company with revenues of €16.4bn.


Company: Arvato Financial Solutions Limited 

Country: United Kingdom 

State/Region: Essex 

City: East London 

Postal Code: IG 

Job ID: 172681

Date:  02-Jan-2022

East London, ESS, GB, IG

Job Segment: Supply, BPO, Supply Chain Manager, Relationship Manager, CRM, Operations, Customer Service, Technology

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