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Experience Writer (m/f/d)

We are looking for an

UX WRITER (m/f/d)

full-time located in Berlin or Amsterdam


Hey there! We are AfterPay and we need your help! We are quickly outgrowing our old suit and need more UX:ers to keep the engine running, helping us understand where to go, how to get there and last but not least – if we are getting closer! 


Who we are 

We are a youthful Business Unit within international FinTech enterprise Arvato Financial Solutions. Our ambition is to improve shopping all way around for consumers and merchants alike, with ‘payment after delivery’ as a platform for our explorations. At AfterPay we have a clear goal: to be the leading partner for pay-after-delivery solutions in the European e-commerce market. A central part of our strategy is a convenient and safe payment process via the AfterPay portal requiring just a few finger taps.  


Our services support both B2C and B2B. In the Netherlands we’ve celebrated our 12 year anniversary, but Europe will be your playing ground and there we have a lot of work to do. We take on our challenges in mission based teams, fully staffed to go from idea to realization through exploration, collaboration and iteration. 


What will you do? 

As an UX Writer colleague you help our users understand our service over all its channels and in all its details, big and small. You will support people in gaining financial literacy needed  to move ahead with confidence in the world of shopping and private economy and by that being able to use our service to the best of their needs.


You are part of our UX team staffed with research and design, where you bring verbal communication to the mix. Your time will mainly be spent in feature development, design system governance, and optimization tasks.A part of your time will be set aside for our Design Community. This is where we collaborate cross mission with matters relating to our skillsets and interests


What we’d like you to bring along 

Will you be our future colleague to help us in achieving our goals?  

We are looking for you, if you....: 

  • are a communicative person, who knows how to talk to people, both with your team mates and our users
  • love to think about new/different ways to activate/motivate our users
  • know how to communicate complex contexts in a simple way
  • are secure in orthography and grammar, terms like "tonality" or "direct speech" are no strangers to you
  • have the empathy to put yourself in the position of our users and clients
  • love to use language to create understanding and positive connections
  • are fluent in German, and can collaborate in English. 


More about you: 

The term Design System makes you feel reassured and Crowdin and Strapi makes you excited. 

You’re not very fond of hearing the word ‘no’ but you want to get fun, trust and transparency back into shopping 


We offer you the opportunity to:  

  • impact the future of shopping experiences 
  • grow with an international team of highly motivated experts and generalists alike 
  • grow yourself through the Design Community and AFS online university 


Does this sound interesting to you? Write us in 250 words or less about the UX project you are most proud of, enclose your resumé and portfolio (if you have one). 

We are looking forward to hearing from you! 


For more information about AfterPay, please visit:


For more information about this specific role, please reach out to:  

Patrik Vikner, Head of User Experience, AfterPay 


Who we are

Let's be honest, finance is complicated. So we at Arvato Financial Solutions are proud to be guiding international as well as renowned local companies through the complex world of cash flows. Whether our customers sell shoes in e-commerce or offer telecommunications services, our services ensure efficient credit management for the best possible financial performance. Our approximately 7,000 employees solve new challenges in payments and complex data riddles every day, and do so cleverly, analytically and with an eye for every little detail as that is our DNA. We are seeking colleagues who want to take an active part in this - whether they are young professional, IT specialists, data analysts, advisers, managers or lateral entrants. And thanks to our presence in around 20 countries with a focus on Europe and America, there will usually be the right job available nearby. Innovate Yourself.


At AfterPay we have a clear goal: to be the leading partner for pay-after-delivery solutions in the European e-commerce market. A central part of our strategy is a convenient and safe payment process via the AfterPay portal requiring just a few finger taps. Whether by invoice, direct debit or instalment payments – customers decide how and when they want to pay and are provided with many innovative tools. AfterPay is clearly focused on the wishes and needs of its users: our highest aim is customer satisfaction, with which we want to achieve long-term, successful customer loyalty.


We keep what we promise:


More information at Are you already convinced? Then we look forward to your online application with CV, salary expectations and earliest possible start date

We look forward to applications from candidates who contribute to the diversity of our company. We relate diversity in particular to the dimensions of cultural or social origin, religion, age, disability, gender and sexual identity.


Company: Arvato Payment Solutions GmbH 

Country: Germany 

State/Region: Berlin 

City: Berlin 

Postal Code: 10115 

Job ID: 162241

Date:  Dec 24, 2021

Berlin, BE, DE, 10115

Job Segment: Telecom, Telecommunications, Writing, User Experience, Technology, Creative, Research

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