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Merchant Support Specialist


Are you customer focused, a strong communicator and a keen problem solver? Are you interested in e-commerce and e-payments, maybe you already work in the industry and want a next step?  Then the role of Merchant Support Specialist in Amsterdam could be for you. 


As a Merchant Support Specialist, you are the first point of contact for all our merchants, i.e. the webshops that offer, or want to offer, AfterPay. It is your role to help merchants with questions ranging from technical issues to their customer’s questions about AfterPay, and everything in between. You don't need to have the answer to everything, but you know exactly which internal stakeholders you can find the right information or which person in our business can help. Want a chance to be a critical part of AfterPay’s expansion? Then read on! 


Your role and responsibilities 

  • Be the the first point of contact for our merchants;  
  • Answer all operational, technical and financial questions from our merchants or refer them to the appropriate internal team;

  • Assist with new merchant onboarding including answering questions from internal and external contacts; 

  • Identify, own and implement process improvements so our service to our merchants is continuously being improved. 


What kind of skills would make you successful in this role?

  • Excellent communications skills;   
  • Fluent in Dutch or German plus English  

  • Proactive and positive attitude; takes pride and ownership in your work; 

  • Able to work in a team or on your own initative, able to self-motivate while working from home;  

  • Strong analytic skills and insight into processes;  

  • Used to working in a client centric organisation and is solutions orientated;

  • Good understanding of Ecommerce/Epayments is essential, industry experienced is preferred;  

  • Quick thinker and ability to work across all areas of our business. 


What will AfterPay do for you?    
We will offer a very nice, informal and friendly work environment with some nice International aspects:           

  • Being part of the Arvato Financial Solutions (AFS) division of the Bertelsmann Group, a family of  +10.000 professionals
  • Career opportunities, internally in AfterPay and also within the AFS division
  • There will always be opportunities for personal development & growth
  • Access to online courses at the Bertelsmann University platform ( > 2000 online courses)
  • Development plans and paths for you to initiate, and together with your manager make it come true
  • Awesome company activities and Friday Drinks (in Dutch: Vrijdagmiddagborrel) as soon as we can work in the office again
  • Flexible office hours and working from home possibilities
  • Laptop, screen & headphone for your home office
  • Pension contribution
  • Working from home allowance


Arvato Financial Solutions
Let's be honest, finance is complicated. So we at Arvato Financial Solutions are proud to be guiding international as well as renowned local companies through the complex world of cash flows. Whether our customers sell shoes in e-commerce or offer telecommunications services, our services ensure efficient credit management for the best possible financial performance. Our approximately 7,500 employees solve new challenges in payments and complex data riddles every day, and do so cleverly, analytically and with an eye for every little detail as that is our DNA. We are seeking colleagues who want to take an active part in this - whether they are young professional, IT specialists, data analysts, advisers, managers or lateral entrants. And thanks to our presence in around 20 countries with a focus on Europe and America, there will usually be the right job available nearby. Innovate Yourself.
At AfterPay we have a clear goal: to be the leading partner for pay-after-delivery solutions in the European e-commerce market. A central part of our strategy is a convenient and safe payment process via the AfterPay portal requiring just a few finger taps. Whether by invoice, direct debit or instalment payments – customers decide how and when they want to pay and are provided with many innovative tools. AfterPay is clearly focused on the wishes and needs of its users: our highest aim is customer satisfaction, with which we want to achieve long-term, successful customer loyalty.



Bedrijf: Arvato Finance B.V.

Land: Nederland

Provincie: Noord-Holland

Plaats: Amsterdam 

Postcode: 1101CC

Job ID: 137441

Datum:  18-jun-2022

Amsterdam, NH, NL, 1101CC

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