Apply now »

Country Lead Benelux & France (m/f/d)


We are looking for a

Country Lead BeNeLux & France (m/f/d)

full-time located at our sites in Heerenveen and Amsterdam


You would like to be an inspirational leader for our local unit in the Netherlands? Operational Excellence and Service Delivery is your passion? You are keen to further grow and retain existing clients? Then it's your chance now!


Your responsibilities:

  • Operations: You provide on shore/near shore capabilities and ensure an internationally harmonized way of working according to product specifications for our BNPL and Collection products; you establish a consistent data infrastructure for detailed analytics of operational KPI, reduce cost per transaction whilst ensure high quality; you are driving profitable performance & digitalization of human-to-human touchpoint together with the product team
  • Product: You provide insights on all operational activities to support product development for our BNPL and Collection products
  • You will lead the local account management team for BeNeFlux, which is responsible for growing and retaining existing clients & merchants including fostering of relationships
  • You are the local market expert and provide our global product development team with local needs, trends, regulations etc.
  • Networking in local market in close cooperation with sales
  • Consumer Focus: You drive customer service excellence, ensure consumers' convenience with smart human-to-human touchpoints, become the consumer voice (satisfaction, efficiency, etc.) in product development
  • People: In our cross-functional environment, you strengthen the sense of belonging of all our employees in the Netherlands. In close collaboration with the HR team, you provide our local colleagues (160) in the sites in Heerenveen (2x) and Amsterdam (1x) with an environment where they feel valued, empowered and can grow & develop (e.g. create local communities, enable the local colleague's success and deliver a great place to work, drive an active dialogue with the local colleagues to raise awareness of the local and enterprise strategy); you & the HR team are the contact persons for the local Workers Council.
  • Facility Management: you are responsible for the property strategy, building maintenance & admin


This role directly reports into the Chief Operating Officer of Arvato Financial Solutions.


Your profile:

  • You are a communicative leader with personality and 10+ years of experience
  • You have a strong background in working in operations & account management, ideally within the financial industry / fintech universe
  • You hold a master degree in economics or comparable studies
  • You gained experience and exposure in Finance, Sales and Product business processes
  • You have experience in working in a matrix organisation and like to work with people from many different functions
  • You embrace change and have experience in leading an organization through a cultural change
  • You are a strategic thinker with hands-on mentality
  • You like to implement structures and take decisions based on data insights


What we offer:

  • Valuable benefits: We offer you a competitive salary and benefit scheme.
  • Diversity: We support diversity in the company - in every regard.
  • Team spirit: You will have fantastic colleagues from different areas - both locally and spread within Europe. We work together, solve problems together and celebrate success!
  • The feel-good factor: We hold annual christmas parties, summer parties and after-work parties for our employees (in times of Covid-19 we for sure switched to virtual formats...).
  • Flexibility: We support you with flexible working time models and opportunities to work mobile up to 80% of your working time.
  • Training & Development: Develop your professional skills and your personality in a fast-growing international company. Since we are part of Bertelsmann, with the Bertelsmann University you get access to over 4,000 e-learning and training offers and exclusive nano degree programmes from Silicon Valley, we offer top-level development opportunities.



Arvato Financial Solutions
Let's be honest, finance is complicated. So we at Arvato Financial Solutions are proud to be guiding international as well as renowned local companies through the complex world of cash flows. Whether our customers sell shoes in e-commerce or offer telecommunications services, our services ensure efficient credit management for the best possible financial performance. Our approximately 6,000 employees solve new challenges in payments and complex data riddles every day, and do so cleverly, analytically and with an eye for every little detail as that is our DNA. We are seeking colleagues who want to take an active part in this - whether they are young professional, IT specialists, data analysts, advisers, managers or lateral entrants. And thanks to our presence in around 15 countries with a focus on Europe and America, there will usually be the right job available nearby. Innovate Yourself.
At AfterPay we have a clear goal: to be the leading partner for pay-after-delivery solutions in the European e-commerce market. A central part of our strategy is a convenient and safe payment process via the AfterPay portal requiring just a few finger taps. Whether by invoice, direct debit or instalment payments – customers decide how and when they want to pay and are provided with many innovative tools. AfterPay is clearly focused on the wishes and needs of its users: our highest aim is customer satisfaction, with which we want to achieve long-term, successful customer loyalty.


We keep what we promise:

More information at

Are you already convinced? Then we look forward to your online application with CV, salary expectations and the earliest possible start date. We look forward to applications from candidates who contribute to the diversity of our company. We relate diversity in particular to the dimensions of cultural or social origin, religion, age, disability, gender and sexual identity.


Company: Arvato Finance B.V.

Country: Netherlands

State/Region: Fryslân

City: Heerenveen 

Postal Code: 8441 ER

Job ID: 185861

Date:  27-Jun-2022

Heerenveen, FR, NL, 8441 ER

Job Segment: Logistics, Product Development, Supply Chain, Facilities, Telecom, Operations, Research, Technology

Apply now »