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This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato. Responsible for supporting business objectives to ensure client satisfaction with products and services.

Your Tasks

  • Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly, monthly as required by the customer) used for internal and client communications.

  • Responsible for monitoring processes related to customer specific requirements and order management for our ecommerce businesses.

  • Manage inventory updates, promotional planning, customer return cases, and inbound planning.

  • Prepare and maintain status reports, modify schedules, prepare status reports for management, clients, or others.

  • Assist the Account Manager in providing data, advice and resolving problems.

  • Work closely with operations to ensure program requirements are met on a daily basis and prepare for and participate in business reviews with the customer.

  • Create deliveries daily and monitor order processing.

  • Monitor stock availability to ensure that all orders are cleared in a timely manner.

  • Support account and purchasing team to troubleshoot issues with orders.

  • Communicate with customers on order status and expected delivery dates.

  • Coordinate return shipments (e.g. create return labels).

Your Profile

  • At least 3 years of Customer Service Experience.

  • At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel, Power Point and Power BI required.

  • 3PL, Supply Chain, Logistics or similar experience preferred.

  • Ecommerce experience preferred.

  • Strong organizational skills.

  • Solid analytical ability and Strong verbal and written communication skills.

  • SAP knowledge.

  • Project management experience is a plus.

  • Ability to commute or relocate to: Shepherdsville, Kentucky 40165

We Offer

  • 401K with company matching 6%, vested after 1st anniversary year.

  • Medical, Dental, Vision, Health, Life Insurance, Short-term and Long-term disability.

  • Flexible Spending Accounts.

  • PTO that includes 8 company paid holidays.

  • Available legal assistance (prenups, wills, child support, divorce, etc.).

  • Discounts for entertainment and travel across the US (theme parks, cinema, hotels, flights, etc.).

  • Tuition reimbursement.

  • In-house university with access to 500+ online courses (excel, human resources, management, etc.).

  • Access to 3rd party resources (childcare assistance, family therapists, transportation assistance, etc.).

  • Monthly engagements that sometimes include free meals (Chick-Fil-A, pizza, snacks, etc.).



Nearest Major Market: Louisville

Job Segment: Customer Service Representative, Logistics, Consulting, Project Manager, Supply Chain, Customer Service, Operations, Service, Technology

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